Store Policy

1. Return and Exchange Regulations:

1.1 General Return Guidelines:

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1.1.1 Return Window: Customers can return any part of their order within 14 days of receipt of delivery, except for non-returnable items listed below in 1.1.4.

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1.1.2 Condition of Returned Products: Products must be returned unused, in perfect condition, and in the original packaging, including the receipt.

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1.1.3 Non-Provision of Return Address: Once a return claim has been verified, Humko will provide the appropriate return address. Returned products must be sent at the customer's cost.

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1.1.4 Non-returnable Items: Certain items, including personalised, custom-made and framed items that have been mounted are exempt from the return policy unless faulty.

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2. Customer Responsibility and Reshipping:

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2.1. Incorrect Address Liability: Customers are responsible for providing an accurate delivery address. If a product is returned due to an incorrect address, we will contact the customer to confirm the correct address and arrange reshipping at the customer's expense.

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2.2. Non-Returned Packages: If a package is not returned to our facility due to an incorrect address or failed delivery, and it cannot be located, the customer will need to place a new order. If the package is confirmed lost, customers may be eligible for a refund in accordance with EU regulations.

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3. EU and UK Consumer Protection Compliance:

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3.1. 2-Year Guarantee and Faulty Products: Humko offers a 2-year guarantee, as required by EU law, covering any defects or faults present at the time of delivery. This includes repair, replacement, or refund if products are not as described or do not meet expected quality. This guarantee does not cover damage caused by normal wear and tear or misuse.

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3.2. 14-Day Cooling-Off Period: Customers have the right to return online, mail, or telephone orders within 14 days of receipt without justification, followed by another 14 days to return the goods. Custom or personalized items are exempt from this period.

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3.3. Refund Obligations: A full refund will be issued within 14 days of receiving returned goods, without the need for customers to provide a reason.

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4. Repairs, Replacements, and Refunds:

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4.1. Post-Acceptance Faults: If a fault that was present at the time of delivery is discovered after acceptance, we are obliged to repair or replace the item. If repair or replacement is not possible, we will offer a refund or price reduction in accordance with EU consumer law.

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5. Exceptions and Exemptions:

 

5.1. No Refund Required: Refunds are not required if the customer was aware of the fault at the time of purchase, caused damage to the item themselves, or simply changes their mind outside the 14-day cooling-off period.

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6. Warranties and Guarantees:

 

6.1. Additional Guarantees: Any commercial guarantees or warranties offered are supplementary and do not replace the mandatory 2-year legal guarantee. If the seller offers more favorable terms, those will apply in addition to the legal guarantee.

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7. Proof of Purchase and Returns by Third Parties:

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7.1. Verification of Purchase: Proof of purchase may be requested for returns.

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7.2. Return by Non-Buyers: Returns are only accepted from the person who made the purchase.

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Contact Information: For any queries, assistance with returns, or guarantee claims, please contact Humko at humkostudios@gmail.com

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Please Note: This policy is designed to align with EU and UK consumer protection laws, ensuring a fair and transparent process for our customers.